Personal - Professional - Prompt

We care! We care because our reputation for consistently delivering exceptional plumbing and building services to our customers matters. Over time we have earned the reputation of being professional, reliable, punctual and approachable for our general plumbing and building refurbishments.


  • Customer in Kingston upon Thames, May 2018

    We are very pleased with Gavin's workmanship. He knew what needed to be done as soon as I explained him the problem of water overflow from tank. He was tidy, punctual and polite. More than happy to recommend Gavin for any plumbing issues.

    Customer in Kingston upon Thames, May 2018

  • Customer in Richmond, May 2018

    I have used this company twice so far and I am pleased with the work and agreed price. Called few people here before but the prices and attitudes weren't up to scratch! I will definitely use this company again. Thank you.

    Customer in Richmond, May 2018

  • Customer in Isleworth, May 2018

    I called Pinnacle after suffering a burst valve on my towel rail. Gavin was able to prioritise my job and the job was done quickly, efficiently, to a high standard and came in exactly as quoted - no nasty surprises. Highly recommended - cheers guys!

    Customer in Isleworth, May 2018

  • Customer in Twickenham, May 2018

    Competent, friendly and reliable. Communication was excellent and I was kept informed throughout the job, Pinnacle will be our go-to plumbing company going forward.

    Customer in Twickenham, May 2018

  • Customer in Twickenham, June 2018

    Very efficient communication to make the appointment and then was kept informed of exact arrival time on the day. Plumber was courteous and work carried out very professionally.

    Customer in Twickenham, June 2018


Whether you require new installations, maintenance, repairs or refurbishments there is no job too big or small we won’t consider. Read More


Sponsoring the 2018 Turks Head 10 and supporting MDS and ZABRA - what an experience!! Read More

Where we operate

We cover most areas within a 5 mile radius of Richmond. To find whether you fall within our catchment area go to "Where we Operate". Read More

Our Services


  • Locating and repairing leaks
  • Blocked drains and toilets
  • Pump replacement
  • Water storage tanks
  • Shower installation
  • Sanitaryware installation and repair


  • Boiler replacement and repair
  • Heating system repairs
  • Radiator replacement
  • Power flush

General building

  • Plastering
  • Rendering
  • Tiling
  • Carpentry
  • Brickwork
  • Decorating

Who We Are

At Pinnacle Plumbing & Building Ltd, ‘good enough’ is simply not good enough!

For more than a decade, throughout South West London, we have prevented thousands of plumbing disasters, maintained and repaired hundreds of heating systems and left our customers smiling, simply by doing what we do best… plumbing.

Whether it’s locating and repairing leaks, a shower installation, boiler replacement, heating system repairs or any general plumbing work we believe every job should be approached with the same dedication, passion and attention to detail.

The personal care and professionalism with which we approach every job, is the reason for our success and why so many of our customers return to us again and again. Throughout the years, we have earned a reputation for punctuality and reliability leaving your personal space the way we found it. Don't just take our word for it, take a look at our ratings and reviews on, a service which was used by more than 6 million people last year to find the perfect tradesman.

John Donne’s words “No man is an island’” resonate with us. Because of this, we insist on supporting our local community wherever possible. Our contributions to ‘Wooden Spoon Children’s Charity’ help to deliver sustainable projects for less fortunate children in Greater London; our relationship with ‘BearCat Running Club’ has helped with the club’s fundraising initiatives in fighting MDS (Myelodysplastic Syndromes); and our involvement with ‘Stepping on Out’ helps adults with learning disabilities gain their independence.

We are also proud sponsors of the Turk’s Head 10km run and the iconic Cabbage Patch 10, a race that’s been around almost as long as the London Marathon.

Why choose us

Throughout the years we have approached every job with an exceptional standard of professionalism, leaving you proud of the finished product. We have also come to understand that each project is as personal as the home you live in and, to ensure that we meet your high expectations, we promise:


Before starting a job we will ensure that your requirements are fully understood


We will give you a detailed, realistic quote with no hidden costs


Under no circumstances will we take shortcuts which may cause unnecessary problems after we leave


Delivering a first class customer service is really important to us

Guaranteed Workmanship

Our workmanship is guaranteed for 12 months

Liability Insurance

We carry a £2 million public liability insurance cover


We will clean up after ourselves and leave the site as we found it only once the work has been completed to your satisfaction


Having been around for more than 10 years, our standards are exceptional

"Personal, Professional and Prompt”,
something we strive to achieve with every customer and at every job