Personal - Professional - Prompt


  • Customer in London, March 2018

    “Gavin and his team have worked for us before. He is knowledgeable, efficient, trustworthy and courteous. Will not hesitate to recommend him.”

    Customer in London, March 2018

  • Customer in Twickenham, March 2018

    “Gavin did an excellent job. He is great at telling you what needs doing and just getting in and doing it. Timely, polite and well done.”

    Customer in Twickenham, March 2018

  • Customer in London, March 2018

    “Excellent, prompt and courteous service, coming out in difficult snowy weather.”

    Customer in London, March 2018

  • Customer in Richmond, March 2018

    “Really excellent plumber. The job was complicated but they did a beautiful job and reinstalled the tumble dryer which was above and beyond! Great workmanship and everything left clean and tidy. Would definitely use again.”

    Customer in Richmond, March 2018

  • Customer in Isleworth, January 2018

    They kept me up to date with an issues they encountered. They explained all the issues and how to repair them in the future. Their workmanship was excellent and returned our kitchen a lot cleaner than it was before they started. Highly recommended.

    Customer in Isleworth, January 2018


Whether you require new installations, maintenance, repairs or refurbishments there is no job too big or small we won’t consider. Read More


Dean Potter has joined the team! He is a plumber with a wealth of experience who relishes a challenge and enjoys making his customers smile. Read More

Where we operate

We cover most areas within a 5 mile radius of Richmond. To find whether you fall within our catchment area go to "Where we Operate". Read More

Our Services


  • Locating and repairing leaks
  • Blocked drains and toilets
  • Pump replacement
  • Water storage tanks
  • Shower installation
  • Sanitaryware installation and repair


  • Boiler replacement and repair
  • Heating system repairs
  • Radiator replacement
  • Power flush

General building

  • Plastering
  • Rendering
  • Tiling
  • Carpentry
  • Brickwork
  • Decorating

Who We Are

At Pinnacle Plumbing & Building Ltd, ‘good enough’ is simply not good enough!

For more than a decade, throughout South West London, we have prevented thousands of plumbing disasters, maintained and repaired hundreds of heating systems and transformed scores of homes into beautiful living spaces, simply by doing what we do best… plumbing and building renovations.

Whether it’s a leaking tap, a blocked drain or a building work, we believe every job should be approached with the same dedication, passion and attention to detail. ‘Good enough is simply not good enough’.

The personal care and professionalism with which we approach every job, has been paramount to our success. It’s the reason so many of our customers return to us again and again. Throughout the years, we have earned a reputation for punctuality and reliability. We strive to meet all project deadlines, but should something untoward happen, which prevents us from meeting our commitments, we will let you know in advance. Furthermore, we understand that any construction work is often invasive, so we pride ourselves in leaving your personal space the way we found it. Don't just take our word for it, take a look at our ratings and reviews on, a service which was used by more than 6 million people last year to find the perfect tradesman.

John Donne’s words “No man is an island’” resonate with us. Because of this, we insist on supporting our local community wherever possible. Our contributions to ‘Wooden Spoon Children’s Charity’ help to deliver sustainable projects for less fortunate children in Greater London; our relationship with ‘BearCat Running Club’ has helped with the club’s fundraising initiatives in fighting MDS (Myelodysplastic Syndromes); and our involvement with ‘Stepping on Out’ helps adults with learning disabilities gain their independence.

We are also proud sponsors of the Turk’s Head 10km run and the iconic Cabbage Patch 10, a race that’s been around almost as long as the London Marathon.

Why choose us

Throughout the years we have approached every job with an exceptional standard of professionalism, leaving you proud of the finished product. We have also come to understand that each project is as personal as the home you live in and, to ensure that we meet your high expectations, we promise:


Before starting a job we will ensure that your requirements are fully understood


We will give you a detailed, realistic quote with no hidden costs


Under no circumstances will we take shortcuts which may cause unnecessary problems after we leave


Delivering a first class customer service is really important to us

Guaranteed Workmanship

Our workmanship is guaranteed for 12 months

Liability Insurance

We carry a £2 million public liability insurance cover


We will clean up after ourselves and leave the site as we found it only once the work has been completed to your satisfaction


Having been around for more than 10 years, our standards are exceptional

"Personal, Professional and Prompt”,
something we strive to achieve with every customer and at every job